Isssues printing pdf from dwg

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    • can't convert dwg to pdf
    can't convert dwg to pdf /t5/acrobat-discussions/can-t-convert-dwg-to-pdf/td-p/12737215 Feb 08, 2022 Feb 08, 2022

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    I just spent two hours with Adobe tech support. I have Windows 11 and the DC cloud never fully installed. I can't convert an AutoCAD dwg file to pdf, which is one of the main reasons I got the Pro version. Tech support uninstalled, reinstalled, cleaned, etc., and still couldn't get the dwg files to convert. What gives?

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    4 Replies 4 Adobe Employee , /t5/acrobat-discussions/can-t-convert-dwg-to-pdf/m-p/12738010#M349548 Feb 08, 2022 Feb 08, 2022

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    Hope you are doing well and sorry to hear that. As described you are unable to create PDF form Autocad files.

    Is this an issue with Autocad files only or with all the other format files? Please try with a different format file and check.

    What happens when you try to create the PDF form Autocad files, do you get any error messages? If yes please share the screenshot of the same for a better understanding.

    What is the workflow/steps you are doing to create the PDF? Please try to create the PDF form Acrobat file menu > Create > PDF from file and check if that helps.

    Also, please try to turn to repair the installation form the help menu (Win Only) and reboot the computer once. Also make sure you have the recent version 21.11.20039 installed. Go to help > Check for updates and reboot the computer once.

    you may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

    Community guidelines

    Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

    /t5/acrobat-discussions/can-t-convert-dwg-to-pdf/m-p/12738056#M349551 Feb 08, 2022 Feb 08, 2022

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    Is this an issue with Autocad files only or with all the other format
    files? Please try with a different format file and check.

    *I've had no issues with other file types*.

    What happens when you try to create the PDF form Autocad files, do you get
    any error messages? If yes please share the screenshot of the same for a
    better understanding.

    * I get an error message in a dialogue box and one option is to Learn More.
    When I click on that, I'm taken to a page that offers different fixes
    depending on the version of Adobe that you have. I was with tech support
    for 2 hours this morning and they tried all of the suggestions from that
    page. Still can't convert an autocad file to pdf.*

    What is the workflow/steps you are doing to create the PDF? Please try to
    create the PDF form Acrobat file menu > Create > PDF from file and check if
    that helps.

    Also, please try to turn to repair the installation form the help menu (Win
    Only) and reboot the computer once. Also make sure you have the recent
    version 21.11.20039 installed. Go to help > Check for updates and reboot
    the computer once.

    *Tech support did all of that.*

    *I got so disgusted that I finally had tech support remove the program and
    cancel my subscription. The only reason I was using a paid form of Adobe
    was to make sure I could convert every file I use into pdfs. When I turn my
    work in (I'm in grad school), all of my project work must be one pdf file.*

    you may also try to create a new test user profile with full admin rights
    in Win or enable the root account in MAC and try using the application
    there and check.

    *Tech support tried that.*