Ultra Starter Benefits

Enjoy eLife Ultra Starter’s high speed internet, Unlimited Data, multiple entertainment options, free subscriptions and much more!

Amazon Prime

Get Amazon delivery, Prime Video & Prime Gaming

STARZPLAY

Unlimited movies, box-sets, kids shows & TV series

Anghami Plus Family

Immerse yourself in a world of ad-free music–anytime, anywhere!

Smiles

Get FREE delivery, service fee waiver and unlimited deals with Smiles

eLifeON

Carry the entertainment you love with you on all your devices!

Devices

Your eLife Ultra subscription comes with home telephone, a new 4K TV box & a Premium Wi-Fi router . You can easily upgrade/downgrade or change any of the devices in the next step or use your own router.

Home Telephone

At no extra charge

4K TV Box (Non-recorder)

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At no extra charge

Premium Wi-Fi Router

At no extra charge

Limited Time Offer

Shop eLife Ultra Starter today and bag exclusive offers!

TV packs included

Get 200+ channels which include eLife Basic TV channels along with regional TV packs free for 3 months.

eLife Basic TV Channels

Regional Add-ons FREE for 3 months

Try our regional TV packs FREE for 3 months then select your first pack for just AED 10 a month! Additional packs will cost AED 40 per month. One Pack is included in eLife 5G and 10G plans. Free trial is valid once per customer and cannot be reused.

Western pack

Asiana premium pack

Arabian pack

Pinoy pack

Internet Speed

Work from home, scroll through apps, play games, stream 4K content on up to 25 devices simultaneously and enjoy free limited time promo of 750Mbps* (Normally 500 Mbps) with eLife Ultra Starter!

Gaming

Immerse yourself in lag-free gameplay, seamless online multiplayer, and smooth streaming.

Social Media

Like, share, subscribe – non-stop on your favorite social media platforms.

Work From Home

Engage in uninterrupted video conferences, fast file transfers, and remote team collaboration.

Streaming

Stream your favorite shows and movies without buffering or interruptions.

Connected Devices

Enjoy excellent speed on handsets, smart TVs & up to 25 other devices for individuals & large families.

Additional Benefits

Unlock additional benefits with your eLife Ultra Starter plan

Unlimited calls to Home Phones within UAE

Unlimited home to home calls within UAE

FREE installation

Free 24-hour* installation worth AED 199/- on eLife Ultra, Unlimited & Lite plans

Catch-Up TV and Start Over

Go back up to 7 days or just rewind to the beginning of the programs you missed.

Ultimate Gaming Pack

Get 3 months free of Ultimate Gaming Pack with eLife.

Package benefits

  1. Average speed and maximum speed are only via Ethernet cable and using Etisalat provided equipment.
  2. 24 months minimum commitment is applicable.
  3. No-commitment option is available at AED 25/month extra.
  4. Upgrade your 4K TV Box, Home Telephone, and Wi-Fi router once every two years with a commitment of 24 months*
  5. You can select one pack for just AED 10 a month. All subsequent packs will be charged at AED 40 per month.

Necessary Documents

Exit charges

1. Basic Exit Charge

a) If you cancel your service or downgrade to a plan with no exit charge before the end of the minimum term an equivalent of one Monthly Recurring Charge (MRC) or AED 1,000 whichever is lower is applicable.

b) If you downgrade to a new plan that has exit charge, and the new plan’s MRC is lower than old one, then either i) the difference between the old MRC and the new MRC or ii) the outcome of the formula (AED 1000 – new MRC), whichever product is lower between i) or ii) shall apply.

If you break device agreement periods, prorated device exit charges for the remaining period will be applicable.

3. Total Exit Charges are Basic Exit Charge + (Device Retail Price / Device Agreement Period in months) x (Device Agreement Period in months - (1+ monthly payments already made by you for devices under the device agreement)).

4. The Device Exit Charge is dependent on the retail price of the device which can be any or all of the following:

a) 4K TV Box: AED 480/ AED 720

b) Router: AED 240/AED 540/AED 960

c) Home Phone: AED 120

d) Gaming Controller: AED 120

Using your own router

  1. If you wish to use your own router, that’s fine. Please ensure your router is capable of delivering the speeds you subscribed to. All Etisalat routers that are supplied during your installation are rated to work at your subscribed speeds and have remote support capabilities.
  2. However if you face issues with your non-Etisalat supplied router, we may be unable to remotely assist you and you may need to pay for a technician visit if the fault is deemed to not be with Etisalat’s network.
  3. If you use your own router then the router that is supplied during your installation is not chargeable if you terminate your contract early. All other applicable early terminate penalties apply.

Out of bundle charges

  1. Home telephone to mobile calls are charged at AED 0.30/ Min (excluding 5% VAT)
  2. Home telephone to international calls are charged at standard rates defined here

Video Guides

Maximize Your Home Internet Speed with Easy-to-Follow Tips

Get the most out of your eLife home Internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!

Watch it here and get incredible speed test results

Promotional T&Cs

eLife Ultra Starter plan - Pay only AED 299/month for 6 months

FREE speed boost up to 1G

The speed upgrade is absolutely free in our limited-time promotion.

Free speed boost is a limited time promotion only. The speed will revert to the plan’s original speed post validity period.

Free installation ( Online exclusive)

1. Only new subscribers of eLife Ultra 24 months commitment plans are eligible for the offer.
2. Installation fee waiver is applicable in the same month of subscription.
3. This offer is available only via Etisalat website and My Etisalat UAE mobile App.
4. All other eLife Ultra plan terms and conditions will be applicable.

FREE AED 200 Smiles voucher
Exclusively for eLife & Home Move customers

  1. Offer provides up to AED 200 Off on 4 bookings at Smiles Home Services, AED 50 Off on each booking
  2. Promo Code is valid for 60 days from the time received
  3. Promo Code can be redeemed when booking any service of choice
  4. Promo code is valid for up to 4 bookings on Smiles Home Services
  5. Offer cannot be combined with any other offers or discounts
  6. Promo code must be used on or before the validity date

Popular Questions

What is the 24-month commitment and monthly commitment option on eLife Ultra plans?

The 24-month commitment bundle gives a discount of AED 25/month. The no-commitment option does not provide this discount and provides you with flexibility.

What are my monthly charges after my 24-month commitment period on eLife Ultra Plans ends?

Once your 24-month commitment period ends, you will be automatically moved to the monthly-commitment option at the same price. There will be no change to your benefits.

What are the early termination charges for eLife with 12/24 months minimum subscription period?

  1. An early termination charge, which shall amount to AED 1,000 or one monthly rental charge of the current service plan (whichever is lower) is applicable.
  2. For both fixed term plans with 12-month or 24-month commitment minimum subscription and monthly plans any remaining device charges will be applied on a pro rata basis.
  3. Total applicable charges will be calculated as follows:
    1. Basic exit charge + (device retail price/ agreement term in months) x (agreement term in months – (1 + monthly payments the subscriber has already made under contract)
    2. The device charge is dependent on the retail price of the device which can be any or all of the following:
      • 4K TV box (Recorder AED 720/Regular AED 480)
      • Router (AED 240/AED 540/AED 960
      • Home phone (AED 120)

    I am on the eLife Ultra no commitment option plan, what are my cancellation charges?

    Any remaining device charges are the only applicable cancellation charges for you.

    How do I check my eLife internet speed?

    Get the most out of your eLife home Internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!

    Watch it here and get incredible speed test results.

    To measure your Home Internet speed accurately, ensure the device you're testing with is connected on 5Ghz Wi-Fi or using an Ethernet cable using Ookla Speedtest application or their website www.speedtest.net

    How do I activate my FREE subscriptions to Amazon Prime, STARZPLAY, or the 3 months FREE offer on Anghami Plus Family? Also, how do I use my FREE delivery with Smiles benefit?

    To activate Anghami and Amazon Prime, please follow the below steps:

    Step 1: Download My Etisalat UAE app and log in with your eLife account number

    Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate

    Step 3: On the homepage click on “Manage” next to your plan details

    Step 4: On the next page, scroll down and click on the “Addons” section

    Step 5: Here you can select and activate the included subscriptions

    Starzplay is already activated and available in your TV box.

    For Smiles benefits: just download the Smiles app from your app store and log in with your eLife account number (you will get a code on your registered mobile number or email). Once enrolled you can start ordering and you will automatically get free delivery. If you’re an existing Smiles customer, log in to Smiles with your eLife number and the benefit will be automatically applied.

    Do you offer international calling packs to talk with my friends and family back home?

    Yes, our Ultimate World Calling Plan gives you 2000 minutes to talk to your friends and family in 54 countries from your home phone starting from AED 100. For details about the plans and to subscribe, click here.

    What are the call charges from my home telephone to mobile phone?

    The calls from your home landline to mobile phone are charged at AED 0.32 /minute (VAT 5% included). For detailed call charges, please visit.

    How can I claim the FREE Smiles Home Services voucher worth AED 200?

    FREE AED 200 Smiles voucher
    Exclusively for eLife & Home Move customers, this special offer provides up to AED 200 off on 4 bookings at Smiles Home Services, with AED 50 off on each booking. Redeem the voucher for a diverse selection of 30+ home services on Smiles app, including options such as cleaning, salon & spa, maintenance, and more.

    All new eLife customers and eLife shifting (Home Move) customers will receive an SMS from Smiles with a promo code worth AED 200, which can be redeemed on Smiles Home Services.

    Steps to redeem your AED 200 Smiles voucher:
    1. Click the Home Services tab on Smiles app homepage

    2. Select the service of choice, set appointment and location

    3. Proceed to the checkout page then click Apply Voucher and enter the promo code received via SMS

    4. Once code is applied, the discount amount of AED 50 will be displayed on the checkout page

    5. Click "Book Now" to complete the booking

    Amazon Prime

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    Get Amazon delivery, Prime Video & Prime Gaming

    Enjoy fast, secure delivery, award-winning movies and shows on Prime Video, and monthly games with Prime Gaming upon activating your Amazon Prime subscription!

    Fast, Secure Amazon delivery: Same-day* delivery on hundreds and thousands of items (subject to availability).

    Exclusive deals: Take advantage of special discounts and offers exclusively available to Amazon Prime members.

    Award-winning movies and TV shows: Enjoy Amazon Originals, movies, and TV shows included in your Amazon Prime Video subscription.

    Latest Games every month: Access amazing in-game loot, a Twitch channel subscription every 30 days, extra chat emotes & colors, and an exclusive chat badge with Prime Gaming.

    Activate your Amazon Prime Membership:

    Step 1: Login to My Etisalat UAE app with your eLife Ultra Starter plan’s username & password/Landline number

    Step 2: Tap “Manage” then “Plan Benefits”

    Step 3: Click on “Add-ons” and select “Amazon Prime” from the list to get started!

    Disclaimer: Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Offer subject to change. Amazon Prime has a retail price of AED16/month.